walla faqs
Thank you for your patience and understanding as we iron out the inevitable wrinkles of our new technology. Below are some of the most frequently-asked questions, with answers we hope you’ll find helpful. As always, if you need more support, please email us and we’ll respond as quickly as possible.
I’m having trouble setting up my new account.
Make sure you are entering your existing email (the same one you used with the previous software.
Then click on “forgot my password.”
Go to your email and open the link you’ll receive to choose a password and continue on from there.
I had future reservations and/or an active plan, but I’m not seeing it in my Walla account. What do I do?
Email us! There were some hiccups in the migration, and we are working hard to sort them all out.
How do I view my attendance history?
Log in from the homepage of our website, and look for a little box on the right that says “hello” with your name, and the words “manage account” beneath.
Click on “manage account” and from the drop-down menu, choose “your history.”
How do I get my Zoom link?
Reserve under “livestream” the class you’d like to Zoom.
15 minutes before class begins, you will receive an automated email with your Zoom link.
How do I access the recording of my Zoom class?
After the livestream class is complete, you will receive an automated email with a link and a passcode to view the recording.
Class recordings are now available for 15 days.
At this time, only students who were reserved for livestream are able to view the class recordings.
I’m signed up for Zoom but I want to attend in-person (or vice versa). How do I switch?
Cancel your booking for the livestream (or in-person class), and then re-book for the attendance method you prefer. And/or email us and we can do this for you!